Delivery Information
We will deliver stocked items within 3-5 working days of cleared payment. We use RoyalMail, DPD or our own delivery fleet for all of our deliveries. We appreciate our customers required their deliveries urgently so please contact us via email before ordering to see if we can guarantee either 24 or 48 hour delivery. Any deliveries that appear unsatisfactory at the point of delivery it MUST be recorded with the delivery company when signing for it. Any subsequent claims could be hindered if this policy is not followed correctly. Caleus Drones Ltd accepts no responsibility for unsatisfactory deliveries which are not recorded properly.
Weekend deliveries are available by arrangement only and additional charges will be incurred. All Parcels will be adequately packages to protect your items whilst in transit.
For deliveries outside of the UK please contact us before placing your order.
Refunds & Returns
For any refunds and returns please email customerservice@caelusdrones.co.uk with the following information.
Name
Address
Order Number
Product(s)
Reason for return
We will respond to all enquiries within 24 hours of receipt to advise you further. Where a return and refund is approved you will be issued with details on how to return the product(s)
All products being returned under the consumer contracts regulations need to be unused and original condition.
You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods.
You need to notify us of your wish to cancel your order within this time period by email.
You then have a further 14 days from the date you notified us of your cancellation to return the goods.
All goods unless faulty are returned at the expense of the customer. We recommend you use a recorded delivery service and retain proof to avoid issues further down the line. We cannot refund items that do not get returned to us.
Finance
Who are Payl8r?
Payl8r is a finance company that provides credit to its members to purchase goods and services online and pay back through monthly installments
To find out more about Bank Vision software please click the link below
https://payl8r.com/bank-vision
For FAQ’s or to contact the Payl8r directly please click the link below
Caelus Drones Ltd are licensed to offer credit services through Payl8tr by the FCA (Financial Conduct Authority https://www.fca.org.uk/ )
VAT
All UK orders will attract VAT at the current standard rate of 20%. VAT registered businesses can claim this back through the VAT returns process. If you are exempt from VAT and can provide a certificate of exemption, then please contact us directly before placing your order.
Security Policy
Caelus drones do not store or transmit personal payment information. Payments are processed by the relevant payment providers. We use Sage Pay, Barclays and Payl8r. We constantly review our security policies to ensure we exceed security standards. Please contact us directly if you have any concerns
This policy does not affect your statutory rights.
